Overview

This Privacy Policy applies to information collected by Big Business Scoopers of NJ, LLC (“Big Business Scoopers,” “we,” “our,” or “us”) through our website, service request forms, customer accounts, telephone calls, text messages, emails, social media pages, and the services we provide.

By using our website, submitting information to us, or requesting service, you acknowledge the practices described in this policy.

Information We Collect

The information we collect depends on how you interact with us. It may include:

• Your first and last name
• Your email address and telephone number
• Your service address and, when applicable, billing address
• The number of dogs associated with your property
• Information you choose to share about your dogs
• Your requested service frequency and service preferences
• Gate locations, access instructions, gate codes, and property notes
• Areas of the property that should or should not be serviced
• Billing, payment, transaction, and account information
• Messages, inquiries, feedback, and other communications you send us
• Information submitted through promotions, giveaways, or event forms

Please provide only information that is reasonably necessary for us to respond to your inquiry or provide the requested service.

Property Access Information

We use this information to safely and consistently complete the service you requested. Property access information is shared only with authorized team members and service providers who reasonably need it to perform their work or assist with your account.

Please notify us promptly when a gate code, access method, property condition, or dog-related instruction changes.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and prepare service estimates
• Create and manage customer accounts
• Schedule, route, and provide requested services
• Communicate arrival times, completion updates, and service changes
• Process payments, refunds, credits, and invoices
• Maintain service and transaction records
• Respond to questions, concerns, and customer-service requests
• Send weather, holiday, route, or scheduling notifications
• Improve our website, communications, and customer experience
• Send marketing communications when permitted
• Protect our customers, team members, property, and business
• Prevent fraud, misuse, or unlawful activity
• Meet applicable legal, tax, insurance, and recordkeeping obligations

We will not use your information in a manner that is materially different from the purposes described here without providing appropriate notice when required.

Payments and Billing Information

Recurring service requires an approved payment method on file. Payments may be processed by third-party billing and payment providers used by Big Business Scoopers.

Those providers may collect and store information needed to process your transaction, including your card or bank-account information. Big Business Scoopers does not ordinarily receive or store your complete payment-card number on its own website servers.

We may retain transaction details such as invoice amounts, payment status, payment dates, refunds, credits, and limited payment-method information for accounting and customer-service purposes.

Email and Text Communications

Service communications

We may contact current and prospective customers by telephone, email, or text message regarding estimates, scheduling, arrival notifications, completed visits, account questions, billing, weather interruptions, holiday changes, and other service-related matters.

Some service communications are necessary for us to manage your account and provide dependable service.

Marketing communications

When you subscribe, provide permission, or when otherwise permitted, we may send occasional newsletters, seasonal reminders, referral information, company updates, promotions, or special offers.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message. You may request to stop promotional text messages by replying STOP when that option is available or by contacting us directly.

Opting out of marketing does not prevent us from sending non-promotional communications related to an active account, scheduled service, billing matter, or customer-service request.

Message and data rates may apply to text messages. Message frequency varies.

Website Information, Cookies, and Analytics

When you visit our website, certain information may be collected automatically by our website platform, analytics providers, or other integrated services. This information may include:

• Your IP address
• Browser and device type
• General geographic location
• Referring website or search source
• Pages viewed and links selected
• Date, time, and duration of website visits
• General website interaction and performance information

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, evaluate marketing performance, and improve the visitor experience.

You can usually control or limit cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

How We Share Information

We may share information when reasonably necessary with vendors and service providers that help us operate our business, including providers of:

• Scheduling, routing, and customer-management software
• Payment and billing services
• Website hosting and website forms
• Email and text-message delivery
• Analytics and advertising tools
• Review, feedback, and customer-support services
• Accounting, insurance, legal, and professional services

These providers may access information only as reasonably necessary to perform services for us, subject to their agreements and privacy practices.

We may also disclose information when we reasonably believe it is necessary to comply with law or legal process, enforce our agreements, investigate fraud or misuse, respond to an emergency, or protect the safety, rights, or property of our customers, team members, business, or others.

If Big Business Scoopers is involved in a merger, acquisition, sale, reorganization, or transfer of business assets, relevant customer information may be transferred as part of that transaction.

Information Security and Retention

We use reasonable administrative, technical, and physical safeguards intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

Access to customer information is limited to authorized team members and service providers who reasonably need it to perform their responsibilities.

No website, database, email system, wireless network, or method of electronic storage can be guaranteed to be completely secure. For that reason, we cannot promise absolute security.

We retain information for as long as reasonably necessary to provide service, manage our relationship with you, maintain business and transaction records, resolve disputes, enforce agreements, and meet legal, tax, insurance, and accounting obligations.

Your Privacy Choices

You may contact us to request that we:

• Update or correct inaccurate contact or account information
• Update property access or dog-safety instructions
• Remove you from promotional email or text communications
• Explain the categories of personal information we maintain about you
• Delete certain personal information when reasonably possible

We may need to confirm your identity before completing a privacy-related request.

Some information may not be deleted immediately when it is needed to complete a transaction, provide requested service, maintain legitimate business records, comply with law, resolve a dispute, prevent fraud, or enforce an agreement.

Children’s Privacy

Our website and services are intended for adults arranging pet waste removal services. We do not knowingly collect personal information online from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

Third-Party Websites

Our website may contain links to websites or services operated by other organizations. Their privacy practices are governed by their own policies, not this Privacy Policy.

We encourage you to review the privacy policy of any third-party website before providing personal information.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal obligations.

The updated policy will be posted on this page with a revised effective date. Your continued use of our website or services after an update is posted indicates your acknowledgment of the revised policy.