What exactly do you do? Big Business Scoopers is a professional dog poop service that comes to your house to pick up dog poop on your property. We handle dog poop removal for much less than you might think. See our pricing page for details. We have a great sense of humor, but take our business of dog poop cleanup very seriously. And yes, if we find other poop (deer poop, geese poop, etc) on your property, we will pick that up too!
Do you service my area? We provide dog waste removal services in the following New Jersey counties: Camden, Essex, Gloucester, Morris, Passaic and Union. Please scroll down to our footer for a complete list of towns we currently serve. If you live near one of these towns just reach out and ask us if we can fit you into our pooper scooper schedule.
How often can you service my property? Our scheduling is very flexible. Although most people find that scheduling dog waste removal once a week is satisfactory, we will work with you and arrange a schedule that best suits your needs. Our pooper scoopers can visit your yard multiple times per week, every other week, every third week, once a month, etc.
Will you be at my property on the same day each week? What if I need to change my day? In most cases, yes, our dog poop pick up will happen on the same day each week. However, situations such as weather conditions, daylight hours and holidays may cause us to deviate from our schedule on occasion. For this reason, we cannot 100% guarantee that your service will be provided on the same day each week. But more often than not, it will. If you need to change your day permanently or just cancel one week due to vacation or some other situation, please reach out directly to the office. We do not guarantee that we will be able to change your day permanently as it depends on when we have a Technician in your area. But we always do our best to accommodate you as best we can. Please note that we require 24 hours notice for a service cancelation.
Should I unlock my gate? Yes. Your dog pooper scooper will not climb or jump over fences. Please have the gate unlocked on your scheduled service day. You may provide us with a key or the combination to a lock. Alternatively, we can call or text you when we're close to your house so you can unlock the gate when we are nearby and ready to pick up.
Can you work with my dog in the yard? We LOVE dogs! And our favorite days are the days that we see as many of them as possible. But if your dog is not good with strangers or it becomes apparent that your dog will not allow your pooper-scooper to clean the yard we will ask that you restrain or confine your dog while we perform our pet waste disposal service.
What do you do with the waste? We bag and double bag the dog poop. Then, in the majority of cases, we leave it in your trash can (if it is accessible) or in a designated area that we agree upon (i.e. next to your garage.) If you want to forget the poop was ever there we can give you the complete dog poop disposal service by carrying it away for an extra $5 per service.
Do you have a weather policy? We aim to scoop dog poop in all weather and all seasons. In the case of occasional bad weather, we may need to skip a pooper-scooper service. Disruptive weather includes very high or very low temperatures, active thunderstorms, hail or other life-threatening weather events. Extremely unhealthy or hazardous air quality index is another example of a time we may choose to keep Scoopers indoors. Rain can be a little more subjective. If it is misting, drizzling or lightly raining, our Scoopers can usually continue their work. But if rain is steady or quite heavy, our Scoopers struggle with keeping their clothes and tools dry as well as with navigating slippery conditions due to pooling and mud. In those cases, we operate much like we do on a snow day. Your property may be skipped but when we get back the following week there will be a much bigger job to do so we charge your usual amount. If you pick up in the meantime, just let the office know and we’ll happily credit you for that week’s service! For up to date information on weather-related interruptions, check out our Service Updates section in the footer below.
Do you have a seasonal policy? As you can imagine, wintertime brings with it special challenges for your dog and our dog pooper-scooper service. If there is only a dusting of snow, we can usually find what we are looking for. If it snows more than that, we may have to skip the week’s scooping. When we do get back into the yard there will be a much bigger job to do so we charge your usual amount. There may also be obstacles throughout the year preventing us from finding all of your dog’s poop other than snow. A good example is leaves. If your yard is not clear of debris, we can only pick up what we see. Rest assured that once the debris (leaves, sticks, etc.) is cleaned up, we will find everything we are looking for! Our aim is to be the best pooper scooper service available.
Are there any extra charges for the first service? Yes. All initial cleanings are $80 for up to an hour of scooping if your yard has not been maintained. If the cleanup takes longer than 60 minutes (which is in the rare cases where there is heavy dog poop accumulation!) we charge another $20 per 15 minutes over. If we can determine that you have been cleaning up regularly yourself we may consider waiving this initial fee.
What if I go on vacation? If your dog is not going to be home, please let us know so that we can skip that week(s) pet waste removal service and adjust your invoice accordingly.
Are there any contracts to sign? No. We can start and stop your pooper scooper service at any time with just a phone call or an e-mail. We don't require contracts, there is no minimum service period, and there is no advance notice required to cancel service.
How will I be billed? Can I be billed automatically if I use my credit card? Invoices are sent out at the beginning of each month by email or regular mail. Payment can be made by check, credit card or PayPal. Your invoice will be simple and predictable because we use monthly averaging (take the amount of one visit, multiply by the number of pooper-scooper visits per year, and divide by 12 months), which allows us to charge the same amount each month. And yes! Definitely! Automatic scheduling of payments using a credit card can easily be set up. Have us charge your credit card monthly and relieve yourself of another annoying chore, paying the dog pooper scooper! A set up form will arrive with your first invoice - either by snail mail or as a DocuSign online form.
How should I contact you if I'm having an issue or need a service change? Please always contact the office directly with any questions, comments or concerns. Our Scooper Technicians are not authorized to receive or relay any information about a client's account for the main reason that we want to avoid any crossed wires. Rather than create a middle man through the Scooper, we ask that you contact us directly so we can serve you with the most efficiency! Our office numbers are: 973-379-7995 and 856-230-2730. You can also email us at info@bigbusinessscoopers.com. If you communicate only through your Scooper, we cannot guarantee that that message will be relayed and properly addressed.
Do you have a referral program? Yes we do! Tell your friends and neighbors about our pet waste removal services. If they decide to use our poop scoop service, you both get a free week. Just our way of saying thanks.
Do you offer other services like dog walking or sitting? No. But we do have quite a few pet service friends and general resources that we like to recommend. Click here to view a list!
Can I communicate with the office through my Scooper technician? No. One of our topmost concerns is making sure we provide you with the best possible service and that involves coordinating clear communication. Having a middle man has proven time and again to create miscommunications, misinterpretations and misunderstandings of what request is actually being made. Our Scoopers are all told to ask clients that they call or email the office directly with any needs including but not limited to vacation holds on service, addition of a new dog, transferring service to a new home, etc.